Help and FAQ

Please check the below FAQ for any issues. If you can't find the answer to your question please don't hesitate to contact our support desk.
We’ll aim to respond to queries within 1 to 2 business days.

Functional FAQ

  • How many Employees are supported? Paladin HR supports as many users as standard Microsoft Dynamics 365 Business Central can cater for.
  • Does Paladin HR store any User sensitive information? ie. Signatures Yes these are securely held within the Microsoft Dynamics 365 Business Central database with additional security applied so only authorised users can access this data.
  • I already have a HR system. Can I migrate my data over to Paladin HR? Yes, this is possible. Business Central caters to some data import routines or alternatively we can help you do this as part of our implementation service.
  • Is GDPR a consideration? Yes, all HR attachments will respect the companies GDPR timeframe policy which is setup within Paladin HR. This means any expired "GDPR" attachments can easily be identified and removed from the system.
  • Technical FAQ

    • What devices are supported? All the same devices that standard Microsoft Dynamics 365 Business Central work with - Web, Tablet and Phone.
    • How long does it take to install and implement? Typically only a few hours. Paladin HR comes with a Setup wizard out of the box. We also offer an implementation service to set this up for you.
    • Can Paladin HR be uninstalled? Yes, it is a simple process of navigating to "Extensions" and pressing the "Uninstall" option. This way you can easily decouple the HR system from standard Business Central.
    • How are upgrades handled? Upgrades are released in line with standard Microsoft Dynamics 365 Business Central updates. It would just be a case of installing the latest version of the application and letting the application install process do it's thing. This should only take a matter of minutes to perform.
    • Self Service Portal The Self Service portal must be hosted seperately from Microsoft Dynamics 365 Business Central. This can be done on-premise or within the cloud.